SOLUTIONS BY CONTACT CENTER TYPE

Omnichat for Sales.

A next-generation cloud contact center platform to help your inside sales team convert more leads into customers.

Request Demo

Search Less Search More

A strong inside sales team is the lifeblood of any company. With Talkdesk for Sales, inside sales teams can handle more calls, have more productive outcomes, and get the coaching they need to close more business.

Request Demo

Have more conversations.

Low connect rates make it hard to reach potential buyers. Power dialing with Callbar® increases inbound and outbound call capacity so reps have the most opportunities to engage with prospects.

Request Demo

Convert more leads.

Using advanced Speech Analytics, Talkdesk for Sales identifies key conversation points such as competitor mentions, common objections, and more. Managers can use this data to pinpoint coaching opportunities and identify which pitches are delivering the best results.

 
Request Demo
OMnichannel for customer service features.

Agent Workspace

Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace.

Image Not Found

Intelligent Routing

Route calls to the most qualified agent available to handle each customer.

Image Not Found

Proactive Outbound Engagement

Improve agent connect rates and drive more proactive customer engagement.

Image Not Found

Call Recording

Identify coaching opportunities by listening to phone calls.

Image Not Found

Speech Analytics

Use AI to identify CSAT issues and where to improve agent engagement.

Image Not Found

Granular Reporting

Uncover actionable insights with live and historical reporting.

Image Not Found