SOLUTIONS BY CONTACT CENTER TYPE
Customer support for delivering excellent customer service.
Contact Centre Software System is cloud based customer care software solution, which lets companies to be connected with their customers on all possible channels: web chat, email, calls, SMS, social networks.
Enterprise-class capabilities.
Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform.
Consumer-grade usability.
Say goodbye to clunky, frustrating user experiences and coding.
Delight your agents with an intuitive UX and make your contact center agile by easily configuring every aspect of CX Cloud, from IVR routing rules to the agent workspace to reporting and more. With clicks, not code.
Easy extensibility.
Extend Talkdesk capabilities with over 60 pre-built integrations and over 80 innovations from our AppConnect Marketplace, including reporting, voice analytics, WFO, video, co-browsing, and much more.
OMnichannel for customer service features.
Agent Workspace
Empower agents to efficiently deliver exceptional customer experiences with an intuitive, unified agent workspace.
Proactive Outbound Engagement
Improve agent connect rates and drive more proactive customer engagement.
