BUSINESS ANALYTICS
The contact center manager or team leader will constantly see all the statistics about employees, problems, problem-solving speed, key issues or other factors related to customer service.
Included Services
- INCOMING CALLS FOR CUSTOMER SERVICE AND TECHNICAL SUPPORT
- OUTBOUND CALLS FOR SALES, MARKETING AND DATA COLLECTION
- ANALYTICS & MANAGEMENT
- EMAILS
- SOCIAL NETWORKS: FACEBOOK
- WORK MANAGEMENT AND OPTIMIZATION
- QUALITY MANAGEMENT AND CUSTOMER EXPERIENCE
- WEB-CHAT
- VIDEO-CALLS
- TECHNICAL OXON ASSISTANCE SERVICE
- CHATBOT
Benefits Of Onichannel
- Increased employe productivity as Omnihcannel provides many features to agents for faster work.
- It saves about €72,000 in salary costs per year.
- Lithuanian Post increased productivity by an average of 85 incoming calls to 115 per day per agent.
What we do?
Omnichannel system is cloud based customer care software solution, which
lets companies to be connected with their customers on all possible
channels: web chat, email, calls, SMS, social networks. Our solution
enables companies to have all channels in one easy to use platform.
Our goals are to make quick responses to your customers and
increase customer experience. This product optimizes productivity
and increases efficiency in the system.
Common Question for this project
No. Data is fetched from your CRM in real time in conjunction with services the platform provides, but we do not store your CRM records on our servers. See our Privacy Pledge for more information.
Contact centre software saves call logs directly to your CRM. We do not store call logs.
Contact centre software makes it easy to track yours calls with automatic call logging. We will automatically save a call record to your CRM so long as the phone utilized on the call is configured to send the necessary events to Contact centre software.
Popular Services
Facebook marketing
SOCIAL NETWORKS: FACEBOOK MARKETING
WORK MANAGEMENT AND OPTIMIZATION
Real-time dashboard panel for all communication channels