SOLUTIONS | HEALTHCARE & LIFE SCIENCES
Healthcare call center solutions for a better patient and member experience.
Provide a tailored, synchronized, and exceptionally convenient patient journey across both voice and digital channels.
Turn your healthcare contact center into a patient-focused strategic resource.
The Omnichannel Healthcare Experience Cloud™ empowers healthcare organizations to enhance both business and clinical outcomes by harmonizing the patient journey across every channel—whether it’s web, email, SMS, mobile app, virtual agent, or live agent. This synchronization leads to more efficient communication and an improved patient experience overall.
Reimagine the patient experience.
Patients are demanding more: According to a survey, 96% of patients highlight poor customer service as their top complaint, and 51% of healthcare consumers prioritize convenience in their healthcare decision-making process. With Omnichannel, healthcare providers can enhance customer satisfaction and provide greater convenience.
Build trusted member relationships.
Payers aim to empower members with quality choices, affordability, and convenience, all while enhancing health outcomes, profitability, reducing churn, and boosting customer satisfaction. Talkdesk serves as your key engagement platform for establishing trusted relationships.
Personalize provider interactions.
In the age of personalized medicine, patients anticipate enhanced outcomes and easier access to care. Omnichannel provides actionable insights into both live and automated touchpoints, facilitating personalized interactions among healthcare providers, patients, and caregivers to guarantee a superior experience.
Our Customers.
What our customers says?
Best decision and a wise purchase for a call center
Well suited for any industry that is lookin for track and efficiency in call center settings.
UI and overall product is simple to use and is effective.
Omni Channel has been a great tool for out customer support team of our company.