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276
K
Active user from the community
90
%
(4,655) Positive Rating

About Contact Centre Software System

Contact Centre Software System system is cloud based customer care software solution, which lets companies to be connected with their customers on all possible channels: web chat, email, calls, SMS, social networks. Our solution enables companies to have all channels in one easy to use platform. Our goals are to make quick responses to your customers and increase customer experience. 

  • Friendly and effective support team.

Cloud Uploads

Chat-bot

Customers NPS

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MAIN PROBLEMS CUSTOMERS WERE DEALING WITH

  • Was using several different communication channels
  • There were no communication services in websites
  • High operational costs
  • Agents percentage of callbacks were very low
  • Low deficiency and productivity
Our Specialities

Services designed for you

Facebook marketing

SOCIAL NETWORKS: FACEBOOK

Real-time dashboard panel for all communication channels

WORK MANAGEMENT AND OPTIMIZATION

Structure Of Operating

Communication with clients through all communication channels

  • Successful Campaigns

  • Satisfaction Clients

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Active user from the community
K
Active user from the community
(4,655) Positive Rating
%
(4,655) Positive Rating
  • Historical data analysis
  • Advanced data reports (approx. 200)
  • Detailed customer information and analytics
Testimonials

What our Customers say

Pricing

No hidden charges!
choose your plan.

CX CLOUD DIGITAL ESSENTIALS

Add the power of digital customers engagement to your omnichannel contact center including chat, email, SMS, social channels, and more.

25 Per User / Monthly

  • Digital Engagement (Email, chat,SMS, Social Massaging)
  • Studio and Routing
  • Connections
  • API Access
  • Real Time Dashboards (Live)
  • Business Intelligence
  • Quality Management
Purchase Plan

CX CLOUD DIGITAL ESSENTIALS

Gain the essential capabilities to get your hybrid contact servicing customers including routing, voice engagements, dashboards, reports, Api and more.

25 Per User / Monthly

  • Voice Engagement
  • Studio and Routing
  • Conversation Mobile Apps
  • API Access
  • Real Time Dashboards (Live)
  • Business Intelligence
  • Quality Management
  • Studio Function
  • Workspace Designer
  • Automation Designer
  • Also Available

  • Digital Access to Essentials
  • 70+ out of the box integrations
  • 100+ App connect Marketplace
Purchase Plan

CX CLOUD ELEVATE

Elevate your contact center experience with digital customers engagement, automated notifications, quality managements, actionable customer feedback.

55 Per User / Monthly

    + Everything In Essentials

  • Digital Engagement
  • Quality Management
  • Screen Recording
  • Feedback
  • Automated Notifications
Purchase Plan

CX CLOUD ELITE

Develop Elite team performance, turn insights into results, mitigate risks of a distributed workforce, & choose from one of four add-ons.

55 Per User / Monthly

    + Everything In Elite

  • Custom Reporting with live and explore
  • Performance Management
  • + Pick any add-on package from four options :

  • Workforce Management
  • Customer Experience Analytics
  • Agent Assist
  • Proactive Outbound Engagement
Purchase Plan
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